Frequently Asked Questions

Are your products authentic?

Yes. All products sold by TCGems are authentic and carefully selected from trusted suppliers.

What products do you sell?

We offer English, Japanese and Chinese Pokémon TCG products, including booster packs and selected collectible items.

How long does shipping take?

Orders are prepared as quickly as possible. Delivery times depend on the destination and shipping method selected at checkout.

How are orders packaged?

Every order is packed carefully to help protect the products during transport.

Do you ship internationally?

Yes, international shipping may be available depending on the destination.

Can I return an order?

Returns are accepted according to our return policy. Products must remain unopened and in their original condition.

What should I do if my order arrives damaged?

Contact us as soon as possible and include photos of the packaging and damaged items so we can review the situation.

How can I contact TCGems?

You can contact us through the contact page or through our social media channels.